All prices on our website are IVA (VAT) inclusive.
2. Shipping charges
You can chose any of these 5 options in the shopping cart:
Certified Mail + Payment by Credit Card or Bank Transfer € 5.50
For your convenience, we have arranged 3 methods of payment.
1) Pay into our bank account. Just click the 'add to cart' button next to the required product. Only seconds after you have submitted your order you'll already find our order confirmation in your mail box. This email will give you the link to the details of our bank account. If you make a bank transfer on-line we kindly ask you to mail us a copy.
2) Pay cash on delivery. Just click the 'add to cart' button next to the required product.
3) Pay by credit card: Just click the 'add to cart' button next to the required product. If you wish to pay by credit card you'll be taken to PayPal's check out page. Payments made through PayPal are free, fast and secure. (Contrary to what some people believe, you MAY but do NOT HAVE TO sign up with PayPal if you want to make a purchase)
If you wish to pay by card you can do so with your Visa card, Master card, American Express, Discover or If your credit card was issued in the UK the check out page will show in English but if your card was issued in Spain the check out page will come up in Spanish. 'Telefono' is 'Telephone' as you know but perhaps not all is obvious for everybody. We have therefore created a sample check out page which we strongly recommend you to read - better still - open this PDF file and PRINT IT OUT! Once you know how to do it it's easy but DO use our sample if you are NOT so experienced!
4. Delivery time
All orders (payments) received before 4.00 pm are normally delivered by courier the next day. (ex weekends and public holidays) If you live in a smaller town the delivery is 24/48 hours. If you want us to send your order by Express Mail it might take a day longer. The courier works for us but though Express Mail is fast we don't own the Spanish Post! If you live on one of the islands, please add another day. Certified mail is the cheapest option, it's secure and pretty fast as well!
5. Delivery area
Spanish peninsula plus the Balearic and Canary islands. Orders from the Balearics/Canaries are never send by courier. If in doubt, contact us first before you place an order please.
When placing an order we ask for your name / address / phone number / email address. This is needed for us to be able to process your order and advise you of progress stage by stage. We NEVER ask for your Bank Account or Credit Card details.
What happens with the data you enter in the shopping cart?
These data (your name / address / phone number / email address) are send and stored on a secure web server.
When you place an order we receive these data from the secure web server. We will then prepare a shipping label and send your order.
The data on the secure web server is deleted asap.
We do NOT keep your data on this secure web server for any other reason than to process your order. It really is that simple!
Your individual rights.
The right to be informed; the right of access; the right to rectification; the
right to erasure; the right to restrict processing; the right to data
portability; the right to object; and the right not to be subject to automated
decision-making including profiling. You also have the right to complain if you
feel there is a problem with the way we are handling your data.
9. Refund Policy
Faulty/defective ink cartridges and toners are replaced by EuroCartridge.eu free of charge within 12 months of the purchase date. We will do so upon the receipt of the faulty item(s). You may also request a refund of your payment minus the shipping charges and, if applicable, the COD charges. Once again this will be carried out upon receipt of the faulty item(s).
The people behind EuroCartridge.eu run this website to make a living, it's as simple as that. We are also consumers, just like you and we all want to be treated with respect. We pride ourselves on our customer friendly service for the simple reason we can't stand poor service ourselves. We cannot assure you that the courier speaks English, that the postman will come today instead of mañana but believe us when we say we try very hard to win respect from all our customers. See also our link 'About us'.
Your reliable supplier in Spain